Question 1

Are your products food-safe and microwave safe?

Accepted Answer

All of our pieces are glazed with food-safe glaze and are microwave safe, unless stated otherwise. We recommend gently hand washing/drying to extend the life of your pottery.

Avoid sudden temperature changes; thermal shock can cause pottery to crack. Never use pottery on a hot stove stop, broiler, or open flame.  Avoid pouring boiling water into pottery.  Boiling water can crack your pot!

Pottery with gold luster must NOT go in the microwave or dishwasher.

Using harsh scrubbing pads to clean your pottery can scratch the surface and remove gold luster. We recommend gently hand washing/drying and avoiding microwave use to extend the life of your pottery.

Question 2

There are some defects, is it still safe to use?

Accepted Answer

Due to the nature of handmade ceramics, minor variations and imperfections may occur, adding to the character of your one-of-a-kind piece. If there are too many pinholes revealing bare clay, we will state that it is NOT food safe.

Question 3

A product I wanted is sold out. Is there any stock left?

Accepted Answer

There is only 1 of each piece.
But there may be similar options in the future.

If you'd like a similar item, please contact us through our Instagram.
We do take requests to recreate a sold piece (selected items only) when possible.

Question 4

Can I reserve an item?

Accepted Answer

Unfortunately, no.
So as to be fair to everyone who waited for the scheduled date and time to purchase one of our pieces.

Question 5

How does the purchase & pickup for local events work?

Accepted Answer

The Pickup option will be available at checkout in the shipping options if we are attending upcoming conventions at a nearby date.

Details about any local events that we will be attending will be announced on our Instagram.

Question 6

When will a new batch of ceramics be released?

Accepted Answer

We do not have a definite schedule to when we release new pieces.
But we do aim to make it every 5-6 weeks or so starting 2024!

Question 7

What methods of payment do you guys accept?

Accepted Answer

We accept PayPal as our main payment method for international orders.

For local (Singapore) customers only, please make your payment through Manual Payment: PayNow to 9758 3235 Cindy within 24 hours after placing your order. If payment is not made within the 24 hours given, it will be cancelled.

Question 8

What currency are the prices in?

Accepted Answer

Our prices are listed in Singapore dollars (SGD).
Currency conversions depend on exchange rates at the current time of payment as well as payment mode.

The Kinokotori

FAQ

Frequently asked questions